When you think of taking a class to learn about customer service – did you think that it would include a Frat Party?
Experience Pros University is the newest program to come out of the Experience Pros office. Experience Pros has designed a 12-month course on how to offer extreme customer service, and they will be launching the program in their unique style of experience-based training by throwing a frat party. Pizza and beer and college sweatshirts will get everyone in the mood for “going back to school” Experience Pros – style.

‘Extreme’ service sets some businesses apart

By Peter Jones
Published: 05.06.09
When Tanya Licata quit her sales job to open her own Centennial-based insurance agency 18 months ago, she knew she would have to do something to survive the competition.
…click here to read more

As business owners or sales people looking to attract new sales, you need more tips to attract new customers. You’ve learned all the tricks and techniques that push customers into making a decision, but when you’re pushing your customers, it’s easy to feel rejected before you even get started. Chasing customers is tiring – it’s way more fun when they chase you.

To create new sales, you have two options. You can fish for new prospects yourself or, you can look to your past customers to help create a new pool of fresh sales. …click here to read more

Everyday we are out meeting people, but how many of us really know the etiquette of networking? Is networking different than meeting people? It  must be because when I attend a networking event, all social manners seem to disappear from the people who try to meet me. Tell me if you can relate to this, you are at a networking event and someone comes up to you and instead of extending their hand and introducing themselves, they avert their eyes to your chest and attempt to read your name tag. Because I have a tricky name, they always mispronounce my name and my company name.

Since when did it become acceptable to skip the introduction? …click here to read more

Englewood, Co. – In spite of the downturn economy and the obvious reduction in consumer spending, two local Englewood businesses are partying on.  Last week, Brian Hart of Frame de Art II in Englewood, CO held a bash for 300 loyal customers and local business leaders. Hart aligned with several local businesses, and CSU Alumni to host a “Business After Hours” event that drew a crowd that extended out onto the sidewalk. Passersby down Broadway were convinced they were missing out on something special. This coming weekend, Ron Skinner, owner of Cartridge World, will host the Englewood Car Show. This free family event is sure to draw a big crowd of local businesses, car buffs and the community, who have missed out on having a local car show for  a few years. He’s encouraging loyal customers to bring in their empty cartridges to fill up his car through the sunroof.

How is it that these two businesses are partying like it’s 1999?

…click here to read more

The Experience Pros Radio Show can now be followed on meetup.com. Join The Revolution!

Listen in to the synergy that Eric and Angel deliver on internet radio. Their lively banter on creating extreme customer service and straight talk on business makes your day more fun.  Internet radio just got more interesting.

There are 3 steps to creating extreme customer service. The steps build upon each other to create a great customer experience that gets your customers bragging about you.

1.    Go Beyond Satisfaction

2.    Get Rid of Sacrifices

3.    Generate Surprise
…click here to read more

With the internet and social media making it really easy to connect with customers in ways faster than ever before, is there a place for old-fashioned customer service, or is it too much to expect to re-connect with customers? …click here to read more