Angel and I attended a rather unique Business After Hours networking event last night. It was held at a mortuary. That’s right… a mortuary. Dead people. Tomb stones. Creepy, right? NOT AT ALL!

I have to say, it was one of the most wonderful, truly ALIVE events that we’ve been to – ever! Every detail was thought of and planned for. The catering was unbelievable! The location was immaculate and well-suited for a gathering. The staff were attentive and pleasant – truly pleasant to be around! The weather was amazing, and the turnout was impressive.

All of those attributes are probably to be expected. It was, after all, the largest gathering of the month for the particular group that we were with. But upon closer examination, the detail to attention started to show itself… all over the place!

The umbrella holders at every door… The tissue boxes at the end of every row of seats… The projector and screen… The webinars…? Yes… webinars! You see, this is a place where the statistic, 1 out of every 1 will die, is embraced as a very natural part of LIFE! And they have created an experience for when that happens, to truly CELEBRATE life!

Anticipating your customer’s needs, and then meeting (or exceeding) them is what extreme customer service is all about. We live in a very spread-out country. Sometimes, when people pass – friends and relatives live hundreds… even thousands of miles away – and cannot get to the service at which the celebration of life and the process of healing and closure begins. So our friends at the Olinger Chapel Hills Cemetery go the extra mile – and bring the service to you – via the internet!

Now that, my friends… is common sense… and UNCOMMON practice!

I loved it! We had a great time! And yes… I can’t wait to go back… to see the friends on this side of life again!