When you think of taking a class to learn about customer service – did you think that it would include a Frat Party?
Experience Pros University is the newest program to come out of the Experience Pros office. Experience Pros has designed a 12-month course on how to offer extreme customer service, and they will be [...] Read more »

‘Extreme’ service sets some businesses apart
By Peter Jones
Published: 05.06.09
When Tanya Licata quit her sales job to open her own Centennial-based insurance agency 18 months ago, she knew she would have to do something to survive the competition. Read more »

As business owners or sales people looking to attract new sales, you need more tips to attract new customers. You’ve learned all the tricks and techniques that push customers into making a decision, but when you’re pushing your customers, it’s easy to feel rejected before you even get started. Chasing customers is tiring – it’s [...] Read more »

Only fools rush in at networking events. Use these events to expand your circle of friends, not only your database. Read more »

There are 3 steps to creating extreme customer service. The steps build upon each other to create a great customer experience that gets your customers bragging about you.
1.    Go Beyond Satisfaction
2.    Get Rid of Sacrifices
3.    Generate Surprise Read more »

With the internet and social media making it really easy to connect with customers in ways faster than ever before, is there a place for old-fashioned customer service, or is it too much to expect to re-connect with customers? Read more »