We all know what role health and wellness plays in our personal lives. According to the book, Sex Drugs & Rock N Roll: 3 Keys For A Healthier Lifestyle, we are told that intimacy, nutrition and a productive workout routine create a balanced lifestyle that affects entire families. But did you know that these same concepts can breathe life and health into your business? Read more »

“How wonderful it is that nobody need wait a single moment before starting to improve the world.”

Every so often, as we scour the Internet searching for content to discuss on our radio show, we come across something that literally stops us in our tracks. The above quote represents exactly one of those times when the depth of thought leaves us in total awe – both for the sentiment as well as for the author. Read more »

“I don’t need customer service training… I just need more customers.”

These words are echoed in the hearts of many business owners, whether they say it out loud or not. Read more »

Once you’ve earned your customer’s attention and the sale, your real work begins. According to surveys, customer satisfaction is at an all time high, while customer loyalty is at an all time low. Gaining new customers isn’t nearly as challenging for companies as developing loyal customers. Yet, there are 5 top things you can start [...] Read more »

Staying in touch with your past customers is a proven way to keep your customers thinking about you. In essence, when your customers hear from you, they are reminded of you. They start thinking about you again. When they are thinking about you, they are more likely to conduct business with you and refer you [...] Read more »

Great customer service depends not only on your ability to offer friendly service, it also requires a bit of energy on your part. What do you do when the afternoon slump is begging you for a nap or that early morning meeting starts before your cup of coffee kicks in?
When you boost your energy level, [...] Read more »

Seeing your own name in lights is a big dream for a lot of people. Using that information, you can create an overwhelming, yet subconscious, emotion in your customers by personalizing your information to them.
Personalized newsletters and emails have an increased rate of return. Emails and newsletters are more likely to be read and more [...] Read more »

We all agree that customer service is a good thing. Some would even say that more is better when it comes to connecting with your customers. But is it possible to overdo “customer service”? Is it possible to drive business AWAY by doing and saying all the right things? Read more »