Customer service is an extinct culture. Your business will be on the verge of extinction if you don’t treat your customers well. Read more »

As a business professional, you are constantly being enticed by new ways to be successful and create profits. You want a profitable business. You want to offer extreme customer service. You want to improve the quality of your services with less mistakes and create more effective use of your time. It’s easy to make those [...] Read more »

Sometimes, I sound like a broken record. Write thank you notes, write thank you notes, hand-write thank you notes. This is the most important piece of literature you can mail out to your customers, and yet everyone tells me that they don’t do it. A hand-written thank you note is guaranteed to be [...] Read more »

When you create a campaign for your business, success is right around the corner. Read more »

Angel and I attended a rather unique Business After Hours networking event last night. It was held at a mortuary. That’s right… a mortuary. Dead people. Tomb stones. Creepy, right? NOT AT ALL!
I have to say, it was one of the most wonderful, truly ALIVE events that we’ve been [...] Read more »

I had a difficult customer experience today and it got me thinking about the different stores that I’ve stopped shopping at based on my customer experience. Right off the top of my head, without having to think long at all, I recalled three different stores that have lost my business due to poor customer service. [...] Read more »

I was having coffee in a local coffee shop where they were anticipating a visit from their District Manager that afternoon. This was a scheduled visit, so they knew he was coming, and they knew what his expectations were for their store.
There was a lot of hustle and bustle straightening shelves and the countertops, [...] Read more »

Bad Economy or Poor Customer Service?
In the strip mall near my house, there are an unusually high number of empty retail spaces available. It seems as if some shops close as quickly as they open. Whenever a new shop or restaurant opens up near me, I make it a point to check them out. I [...] Read more »